Managed Services
“FourthSquare’s Managed Services program LITE (MS LITE) represents something unique in the marketplace. The Managed Services approach focuses on lean service model along with fast and sustainable value realization through strong emphasis on process and operational efficiency, and a close Business Operations-IT alignment throughout the transformation journey. It extends the support through scalability and flexibility of different services in a cost effective manner and identifies and captures synergies between different improvement initiatives.”
Our Applications Managed Services Team comes with extensive expertise in managing the entire Application Landscape including development support and maintenance across support levels from L0 to L3 (wherein we co-ordinate with the respective OEMs of standard applications) to ensure business continuity. We enable our customers to focus on their core business while we ensure that their applications – both core and non-core, as well as custom applications function seamlessly. Once a certain level of stability is reached, our team works on improvements such as intelligent automation to accelerate efficiency and reduce human intervention.
We serve as an extension of your team and help bridge any gaps with certified experts so you can take ownership of your organization’s support needs to achieve your target service levels. Once we have made the transition, our governance process ensures that we keep meeting our promises to clients. We constantly measure our performance, using firm documented metrics, to show how well we are meeting our quality, service level, and cost targets – and then use this process as a tool for continuous improvement.
Key Features
- Analysis and assess application to plan manpower and application management
- Understand the client environment and maintain the agreed SLAs
- Application Management team operational risks via analysis and RCA
- Monitor the resource utilization and work on daily, monthly and weekly report along with monthly reviews with the clients to ensure stability and zero unplanned downtime for any application
- Via making strong documentation for all the process and application under support scope
- Build up the knowledge base
- Strong Transition mechanism to replace current internal team or incumbent vendor smoothly without affecting delivery
- Strong delivery governance structure put in place
- Performance management matrix is put into place
Oracle EBS Application Managed Services
Application/ Infrastructure Managed Services help companies to accomplish improved results by taking a planned, flexible, and people approach to manage the complexity of application/infrastructure portfolio. Business users will be well-versed regarding core applications that are foundational to running their business. A complete set of application management services to provide full support and maintenance of Oracle across the enterprise.
Partnering with FourthSquare for application management services enable client business to:
- Improve stability and efficiency of mission-critical applications
- Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
- Improve quality of service
- Migrate to new and emerging technologies
- Reduce total cost of ownership
- Focus on delivering Operational, Tactical and Strategic benefits
- 10% increase in productivity through robust Knowledge Management & Automation processes.
- 5-10% YoY case reduction via Proactive correction and Root Cause Analysis
- Reduced Total Cost of Operations
- Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment
Oracle Cloud Managed Services
From keeping the lights on to automating and innovating your most critical cloud systems, our cloud managed services provide you access to teams of experts that will allow you to spend your time growing your business and turning your data into value.
We don’t force your environment into prepackaged contracts. Instead, we work with you to build a solution for today and a roadmap for tomorrow, taking a personal approach to understanding your current pain points and drawing on our experience to recommend the best path forward.
Our model is tailored to Customer Requirements (Subscription, Fixed Scope, Staff Leasing, On Demand, Onsite, Onshore, Nearshore, Offshore, Hybrid).
Database Administrator Managed Services
Our experts provide comprehensive lifecycle management from installation, configuration, upgrades, and migrations to on-going maintenance and management support. Our Oracle Database managed services and consulting knowledge and skillsets encompass virtually every Oracle enterprise application and the entire surrounding technology environment.
Our Database Managed Services include:
- Remote DBA and on-site DBA services
- Proactive health checks
- Patch selection and installation (including monthly/quarterly release patches, security patches, interim bug-fix patches, etc)
- Data access and security configuration and best practice recommendations
- Performance tuning
- Database monitoring
- Configuration and testing following database changes
- Troubleshooting and problem resolution
- Resolution of data load performance issues
- 24/7 monitoring, problem resolution, root cause analysis and corrective actions
- Troubleshooting of job failures
- Minor modifications to existing workflows
- Detailed architecting, design and build
- High Availability and Disaster Recovery planning
- New feature implementation
- Security assessments and database hardening/lock-down initiatives
- Major platform release upgrades
- And more…
Key Differentiators:
- Measurable, simple, transparent deliverables
- World-class security and compliance
- Hassle-free takeover of applications and platforms in the fastest possible time
- Improved processes and controls
- Optimization of existing applications for improved ROI and bottom line
- Proactive collaboration with existing vendors to ensure seamless business operations
SAP Management Services
MS-LITE - Evolving AMS Engagement
Stabilize and Optimize
- Responsible for Break fix, Questions, SR, Operations, Batch jobs
- Optimize: Preventive measures, Problem management, Self-service utilities, Training docs
- Identification of enhancements and suggest process improvements
Operating Models and Adjustments
- Dedicated and Shared pool – based on critical modules and volumes
- Flex-pool model for enhancement capacity, adjustable based on demand
- Regular checkpoints for team structure changes in AMS tasks
- Simple contract management for adjustments
Achieve AMS Goal
- Firm-up team size and structure after initial stabilization phase
- Complete service responsibility and manage with service levels
- Continue data driven service improvements
SAP Managed Services - Overview
Tools
- Ticket Data analytic (Client knowledge)
- SAP’s Tools:
- BSR Report
- SAP VLM
- Industry insights
Framework and Governance
- Transformation methodology
- SOW/Contract
- Quarterly Business Review
Transformations
- Cloud Migrations
- S/4HANA Migration Factory Services
- S/4HANA Support
- Data Governance and Data Strategy
- Organizational Change Management
- Analysis
SAP Managed Services - Framework and Tools
Core Services
- SAP Technical & Functional Support
- Multi language, 24x7, 8x5
- Incident Management
- System Monitoring (100% offshore)
- SAP Security Services
- SOLMAN Implementation / Migration / Optimization
Framework and Tools
- ITIL aligned support processes
- SOLMAN- focus RUN, Insights
- DDA- Data Driven Analytics and Dashboards
- Operations Automation/RPA
- DevOps for SAP
- Testing Automation
Value Services
- ITMS Implementation / Optimization
- SAP Professional Services for small projects
- SAP Foundation Assessment
- Data Governance and Data Strategy
- Security Assessment