Managed Services

Our Applications Managed Services Team comes with extensive expertise in managing the entire Application Landscape including development support and maintenance across support levels from L0 to L3 (wherein we co-ordinate with the respective OEMs of standard applications) to ensure business continuity. We enable our customers to focus on their core business while we ensure that their applications – both core and non-core, as well as custom applications function seamlessly. Once a certain level of stability is reached, our team works on improvements such as intelligent automation to accelerate efficiency and reduce human intervention.

We serve as an extension of your team and help bridge any gaps with certified experts so you can take ownership of your organization’s support needs to achieve your target service levels. Once we have made the transition, our governance process ensures that we keep meeting our promises to clients. We constantly measure our performance, using firm documented metrics, to show how well we are meeting our quality, service level, and cost targets – and then use this process as a tool for continuous improvement.